Privacy policy

REDSOFT.N.V. Privacy Policy
     1. General Information
    Redsoft.N.V. is committed to the protection of players' personal data. This Privacy Policy describes the way in which Redsoft.N.V. processes personal data and informs players about their rights. Personal data means any information relating to an identified or identifiable individual. The processing of players' data complies with all applicable data protection regulations including the European General Data Protection Regulation. By accepting this Privacy Policy, the player (hereinafter referred to as a neutral term and applicable to both sexes) confirms his consent to the use of his personal data as set out in this Privacy Policy.
    2. How Redsoft.N.V. processes Personal Data
       a. General Information
    Redsoft.N.V. only processes personal data
  • when the player has given consent with such processing,
  • when processing is necessary for the performance of the services provided by Redsoft.N.V. ,
  • when processing is necessary for compliance with a legal obligation to which Redsoft.N.V. is subject, or
  • when processing is necessary for the purposes of the legitimate interests pursued by Redsoft.N.V. or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the player.
    Not providing personal data may mean that Redsoft.N.V. is unable to provide services to the player.
In the following it is described how Redsoft.N.V. processes personal data and how such processing is justified.
      b. Data Collected when visiting the Website
    During the visit of the website our system automatically collects information which is generated by the browser of the visitor of our website and stores them in logfiles on a temporary basis including but not limited to
  • the IP address of the requesting computer,
  • the date and the time,
  • the operating system,
  • the browser used by the player.
    The logfiles may contain IP addresses which allow identification of a player.
Such collection is necessary for the performance of the services provided and for the purpose of our legitimate interests in order to enable the use of the site by the visitor, to optimize the website and in order to identify dysfunctions and abuse of Redsoft.N.V services.
      c. Data Collected upon Registration Redsoft.N.V. collects players’ personal data during registration process including but not limited to:
  • first name and last name
  • gender
  • complete address
  • date of birth
  • a verifiable email address
  • username and password
  • personal security question and answer
  • in certain countries id-card or social security number.
    Players will be requested - at any given time and in line with applicable laws and regulations, particularly the current regulations to prevent money laundering and the financing of terrorism - to submit further documents to verify their identity and to enable security identity checks, such as a copy of a valid ID issued by the competent authority,  e.g. passport, personal identity card, driver's license, a utility bill (e.g. for gas, electricity or a lease contract).
    Following registration, players may change their personal data at any time under "Change account data" (with the exception of the surname, first name, date of birth, country, and user name and nickname). Every player is to update his personal data without delay once information provided to Redsoft.N.V. is no longer correct or is incomplete.
    Redsoft.N.V. may also collect information from third party databases.
    The collection of such data is required for us to provide our services to the player. The verification of the players’ age and identity is necessary for complying with legal obligations. It may also be necessary for enforcing our contractual agreements and is therefore in our legitimate interest.
      d. Data collected for Payment Services
    If players deposit funds into the Redsoft.N.V. account by credit card, the processing of particularly the following additional personal data is required:
  • first name and last name of cardholder
  • name of credit card company
  • credit card number
  • expiry date of credit card, CVC code and password
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